Terms & Conditions

Welcome to www.moverspackers.ae, the official website of SARA MOVERS & CARGO PACKAGING L.L.C (referred to as “Company”, “we”, “us”, or “our”). These Terms and Conditions govern your access to and use of our website and services, including moving, packing, relocation, and cargo services offered in Dubai and across the United Arab Emirates.

By accessing, browsing, or using this website, you confirm that you have read, understood, and agreed to these Terms and Conditions. You also confirm that you are legally eligible to enter into this agreement. If you do not agree with any part of these terms, you should not use this website or our services.

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• The User certifies that he/she is at least 18 (eighteen) years of age or has the consent of a parent or legal guardian. Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.
• If you use www.moverspackers.ae you are responsible for maintaining the confidentiality of your account and password and for restricting access to your account from any devices, and you agree to accept responsibility for all activities that occur under your account or password.
• The Site (www.moverspackers.ae) will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
• We accepts payment by Visa or Mastercard debit and credit cards in United Arab Emirates Dirhams (AED) for our products and services.
• The cardholder must retain a copy of transaction records and Merchant policies and rules.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of United Arab Emirates.

“SAR A MOVERS & CARGO PACKAGING L.L.C maintains the www.moverspackers.ae Website (‘Site’).”
“The displayed price and currency at the checkout page will be the same price and currency printed on the Transaction Receipt, and the amount charged to the card will be shown in your card currency.”

Company Information and Jurisdiction

SARA MOVERS & CARGO PACKAGING L.L.C controls and operates this website from the United Arab Emirates. The United Arab Emirates (U.A.E.) is our country of domicile, and these Terms and Conditions shall be governed by and interpreted in accordance with the laws of the U.A.E.

Use of the Website

The content available on this website is provided for general information about our movers, packers, and cargo services. You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the website.

Any misuse of the website, including unauthorized access, data scraping, or interference with website functionality, is strictly prohibited.

Service Information

All service descriptions, prices, availability, and timelines displayed on the website are subject to change without prior notice. Final service details, including costs and schedules, are confirmed only after direct communication and agreement between the customer and the Company.

Payments and Accepted Methods

We accept payments for our services using Visa and Mastercard debit and credit cards. All payments are processed in United Arab Emirates Dirhams (AED).

For online payments:

• A secure payment link will be generated and shared with the customer.

• Customers are required to complete the payment using the provided secure link.

• Once payment is successfully completed, a payment confirmation notice will be sent to the customer via email within 24 hours.

The Company does not store or have direct access to your card details.

Order Cancellation Policy

Customers may request cancellation of their order within 24 hours of placing it, provided that the service has not already been initiated or scheduled for immediate execution.

Cancellation requests must be submitted through official communication channels such as phone or email.

Refund Policy

Refunds, where applicable, will be issued to the original payment method used by the customer at the time of purchase.

• Refunds will only be processed through the original mode of payment.

• The refund processing time may take 10 to 45 days, depending on the issuing bank or card provider.

• Any bank charges, transaction fees, or processing costs may be deducted where applicable.

Refund eligibility may vary depending on the nature of the service and the stage at which the cancellation is requested.

Changes to Payment, Cancellation, and Refund Policies

SARA MOVERS & CARGO PACKAGING L.L.C reserves the right to modify, update, or change its payment, cancellation, and refund policies at any time. Any updates will be published on this website and will take effect immediately upon posting.

Limitation of Liability

While we make every effort to provide accurate information and reliable services, the Company shall not be held liable for any direct, indirect, incidental, or consequential damages arising from the use of this website or our services, except where required by applicable law.

Complaints and Grievances

Any complaints, concerns, or grievances related to the use of this website or the information provided may be submitted to:

📧 Email: quote@moverspackers.ae

We aim to review and respond to all legitimate concerns in a timely and professional manner.

Termination of Use

We reserve the right to restrict or terminate access to this website at any time without prior notice if a user violates these Terms and Conditions or engages in unlawful or harmful activity.

Governing Law

These Terms and Conditions are governed by the laws of the United Arab Emirates. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of the U.A.E.

Contact Information

For any questions regarding these Terms and Conditions or our services, please contact us:

SARA MOVERS & CARGO PACKAGING L.L.C
📞 Phone: +971 55 433 9938
📧 Email: quote@moverspackers.ae
📍 Address: Al Zarouni Building, 2nd Floor, Office #208, Damascus Street, Al Qusais Industrial Area 2, Dubai, United Arab Emirates